Tamassa Bel Ombre is looking for a dynamic and experienced Guest Relations Officer - German Speaking

Customer Service

•        Actively participates in the provision of excellent service to guests.

•        Welcomes guests in a friendly and professional manner, presents them with a cold towel and offers them a drink, and accompanies them to their room.

•        Ensures that hostesses of respective children’s club meet children.

•        Meets guests upon their departure.

•        Provides any necessary assistance to guests with special needs.

•        Interacts with guests on a daily basis, listens to their requests and feedback during their stay and takes initiative to achieve service excellence.

•        Handles customer complaints efficiently through appropriate interaction and/or referral to the Guest Relations Manager.

Logbook Updating

•        Updates the daily attendance book to control punctuality, absenteeism, overtime and casual labour, in order to make sure that his/her IN and OUT duty time have been recorded.

Promotion and Direct Up-selling

•        Sells outings to Ile des deux Cocos.

•        Promotes F&B outlets, events and theme nights, according to targets set by management.

•        Promotes the various facilities and services of the Hotel, according to targets set by management.

SOP Compliance and Quality Assurance

•        Carries out all delegated duties in accordance with the Hotel’s standards and checklists, and with Management instructions.

•        Assists the Guest Relations Manager and Guest Relations Supervisor in implementing all SOP(s) and monitoring their professional execution.

•        Complies with grooming and hygiene, and with safety regulations and procedures as well as SOP(s) at all times.

Team Management

•        Passes-on messages and information to colleagues during briefing sessions.

Front Office Operations

•        Offers effective assistance to guests during their stay at the Hotel.