As an IT Trainee, you will be mainly responsible for assisting the IT team in managing the company’s CRM and providing end-user support

RESPONSIBILITIES:

• Assist in the configuration and maintenance of company's CRM and related systems
• Provide end-user support on basic CRM operations and troubleshooting
• Run SQL queries to configure the CRM in the backend and to extract data
• Document CRM configurations and SQL query process for future reference
• Develops end user reports as per specifications
• Assist in review of company processes and automations

QUALIFICATIONS

• Holder of a diploma or degree in IT, Computer Science or related field
• Basic knowledge of SQL (Oracle or any other relational database)
• Strong analytical and problem-solving skills
• Willingness to learn and adapt to new technologies
• Ensure output quality and has attention to details