housekeeping Valet

Cleans the rooms Change guestroom and bathroom linen. Make guest room beds. Responsible for collecting guest laundry. Servicing of rooms in the evening( turn down service) and also provide second service. Arrange and stock the pantry with linen and supplies.

1. Pleasant personality- The staff should have a good presentation of ones own self when interacting with guests. This reflect the quality of service and standards in an establishment.

2. Physical fitness- The housekeeping staff should go through a thorough medical examination and should be fit to perform the housekeeping functions.

3. Personal Hygiene- The housekeeping staff should have healthy skin, clean hair, eyes, teeth, nose, nails and fingers etc.

4. Eye for detail- The staff should possess power of critical observation to make a flawless room and keen sense to inspect rooms for perfection.

5. Cooperation- The staff must cooperate with staff of other departments for team work and more efficiency.

6. Adaptability- The staff should be able to adopt to new ideas and accept changing situations willingly

7. Honesty- The housekeeping staff need to have this quality as they have access to all the rooms and guest belongings are left lying around. They also deal with various kinds of guest amenities that are very expensive. So they should have inherent discipline and integrity.

8. Tactful and diplomatic- The housekeeping staff have to handle guest requests and complaints. The guests are fussy and can make unusual requests. The staff have to be tactful and diplomatic to handle these requests.

9. Right attitude- The staff should have a right attitude which displays an even temper, courtesy and good humor and optimistic in nature.

10. Calm Behavior- Should be able to handle situations with composed personality and humbleness and politeness.

11. Courteous- Should be courteous to both guests and colleagues

12. Punctuality- Should have respect for time during working hours as this reflects on his/her sincerity.

13. Good memory- Should have good memory to remember staff likes, dislikes, needs and wishes of guests and especially repeat guests.