Team Leader Collaborative service operations France

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The core roles of the Team Leader are:

• Operations Management to ensure the smooth running of daily operational requirements
• People Management including motivating team members towards a common goal and planning follow up and evaluation of team members performance objectives
• Performance Management i.e. aligning operations KPIs towards company’s objectives
• Interface Management including customers and internal and external entities and partners
• To act as an operational point of contact on support service for customer/global business owner contacts
• To ensure excellent customer service at all point in time while interfacing with customers/ global business owners
• To ensure excellent quality of service as per SLAs for customer and KPIs for LoB
• To work with team members to provide support and assistance to team members in their daily work

 Requirements

•  Minimum of 3 years supervisory/managerial experience of a technical team in a customer service environment.
• Expertise in Messaging  Technologies (Exchange, SMTP,LPI), Antivirus and antispam solutions, Hosting technologies, Unix/Linux
• Troubleshooting and analytic skills
• Degree in Telecommunications / Electronic / Communications / Computer Science and / or equivalent experience
• Proficient in French
• Dynamic, flexible and available 24 x7
• Excellent customer service skills
• Managerial skills such as people development, team management, motivating team members, team building are essential.

Package:

• Interesting package will be   offered to selected candidate
• Medical cover
• Insurance Cover
• Meal Allowance
• Career Boost