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Team Leader Collaborative service operations France

  • Plaine Wilhems
  • Negotiable
  • Permanent
  • Added 25/05/2017 
  • Closing 24/06/2017
  • Recruitment Consultant

Description

We are looking for a Team Leader for french operation.

 

The core roles of the Team Leader are:

  • Operations Management to ensure the smooth running of daily operational requirements
  • People Management including motivating team members towards a common goal and planning follow up and evaluation of team members performance objectives
  • Performance Management i.e. aligning operations KPIs towards company’s objectives
  • Interface Management including customers and internal and external entities and partners
  • To act as an operational point of contact on support service for customer/global business owner contacts
  • To ensure excellent customer service at all point in time while interfacing with customers/ global business owners
  • To ensure excellent quality of service as per SLAs for customer and KPIs for LoB
  • To work with team members to provide support and assistance to team members in their daily work

 Requirements

  •  Minimum of 3 years supervisory/managerial experience of a technical team in a customer service environment.
  • Expertise in Messaging  Technologies (Exchange, SMTP,LPI), Antivirus and antispam solutions, Hosting technologies, Unix/Linux
  • Troubleshooting and analytic skills
  • Degree in Telecommunications / Electronic / Communications / Computer Science and / or equivalent experience
  • Proficient in French
  • Dynamic, flexible and available 24 x7
  • Excellent customer service skills
  • Managerial skills such as people development, team management, motivating team members, team building are essential.

Package:

  • Interesting package will be   offered to selected candidate
  • Medical cover
  • Insurance Cover
  • Meal Allowance
  • Career Boost

Orange Business Services Mauritius Limited

Orange Business Services Mauritius Limited

 

View More Vacancies from Orange Business Services Mauritius Limited

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