Team Leader Collaborative service operations France
- Plaine Wilhems
- Negotiable
- Permanent
- Added 25/05/2017
- Closing 24/06/2017
We are looking for a Team Leader for french operation.
The core roles of the Team Leader are:
- Operations Management to ensure the smooth running of daily operational requirements
- People Management including motivating team members towards a common goal and planning follow up and evaluation of team members performance objectives
- Performance Management i.e. aligning operations KPIs towards company’s objectives
- Interface Management including customers and internal and external entities and partners
- To act as an operational point of contact on support service for customer/global business owner contacts
- To ensure excellent customer service at all point in time while interfacing with customers/ global business owners
- To ensure excellent quality of service as per SLAs for customer and KPIs for LoB
- To work with team members to provide support and assistance to team members in their daily work
Requirements
- Minimum of 3 years supervisory/managerial experience of a technical team in a customer service environment.
- Expertise in Messaging Technologies (Exchange, SMTP,LPI), Antivirus and antispam solutions, Hosting technologies, Unix/Linux
- Troubleshooting and analytic skills
- Degree in Telecommunications / Electronic / Communications / Computer Science and / or equivalent experience
- Proficient in French
- Dynamic, flexible and available 24 x7
- Excellent customer service skills
- Managerial skills such as people development, team management, motivating team members, team building are essential.
Package:
- Interesting package will be offered to selected candidate
- Medical cover
- Insurance Cover
- Meal Allowance
- Career Boost