Team Leader

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Job Role:

• Ensure Proper and Timely Incident registration, investigation, diagnosis, monitoring and configuration.
• Detection of possible Problems and their assignment to the Problem Management team for them to raise Problem records.
• Work closely with worldwide team to ensure service with focus on quality.
• Ensure consistent Operations across Orange Business Services – align with other Incident Management Functions and Global Process Owners.
• Assess service orders and develop implementation schedules to optimize resources and components scheduling.
• Accountable for the on-time delivery of Orange Business Services internal migration orders.
• Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service.
• Implement  dashboard / measure of KPIs / SLA / Customer satisfaction /
• Improvement plan to bring corrective measures in terms of customer satisfaction index
• Performance management
• People management
• Knowledge of business continuity
• Sound knowledge in project management
• Implement new service / training of staffs / risk analysis / capacity planning

Requirements:

Good knowledge in Cisco products / CCNA qualified

Excellent communication skills.

Willing to work on French hours 

BSC in IT + Master/ MBA + experience / without in people managem