Tax Operations Specialist

As a member of the Professional Tax Service Team, this role will work on resolution of jurisdictional fallouts of agency tax liabilities resulting from set up issues in a professional, qualitative and responsive manner.

Summary:

As a member of the Professional Tax Service Team, this role will work on resolution of jurisdictional fallouts of agency tax liabilities resulting from set up issues in a professional, qualitative and responsive manner.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

• Serve as a liaison between client, internal business units, tax agencies, payroll partners and third party vendors to resolve tax fallouts

• Updates client master file and jurisdictional requirements to insure prompt and accurate tax code setup

• Researches and validates each jurisdiction, obtains valid account numbers, tax rates, and/or deposit frequencies and maintains customer satisfaction

• Initiates proactive problem resolution via technical and creative problem solving

• Provides customers with agency requirements such as Registration and Power of Attorney Forms for completion

• Ensures data and requests are processed in a timely manner to reduce penalty and interest exposure

• Prioritizes work load and records all activity and customer communications through a workflow tracking system to ensure all work and timeframes are met.

Additional Responsibilities:

• Keeps current on jurisdictional changes, tax filing procedures and have an understanding of payroll ledgers, periodic, quarterly and annual liabilities

• Ensures all relevant metrics are updated in a timely and accurate manner

• Deputizes as and when necessary for the Senior/Lead/Team Leader – this includes liaison and responses to manager’s requests, working side by side with other stakeholders

• Assists in training new staff as needed.

• Supports and/or participates in company and departmental projects/events.

Degree of Independence/Supervision required:

• Works under standard supervision

• Escalates exceptions to the Senior/Lead/Team leader promptly.

Competencies:

• Knowledge of US Tax and/or US Payroll desirable

• Analytical skills

• Time management

• Moderate communication skills (English – spoken & written).

Experience:

• At least an HSC holder

• At least 1 year of experience in an office environment

• Flexibility in terms of working hours (e.g. should be able to work US hours)

• Ability to work overtime (Weekday/ Weekend) during quarter and year end.Including Mauritius public holidays.