System Engineer

Coordinate system development tasks. Oversees all transitions into production. Develop and complete actions in system specifications, technical and logistical requirements and other disciplines.

• Analyses customer needs, configures the solution, and installs it at the customer site
• Ability to communicate effectively and build rapport with team members and clients.
• Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models
• Resolve any gaps in functionality
• Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained
• Ensure a smooth transition to the new system
• Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer
• After "go-live", provide technical support to the customer
• Applicants should be capable of managing situations and challenges as they arise, with a clear and analytical approach to solving such problems.
• Applicants must be able to provide updates of progress and challenges to the Team lead or Project Lead on a regular basis.
• Travel to customer premises both in and outside of normal working hours.
• To be responsible for maintaining customer equipment whilst on site.
• To complete and maintain all company paperwork in a timely, accurate and efficient manner in line with the company’s guidelines.
• Be responsible and accountable for company stock in your possession.
• Document any faults, features or site specific items / issues as and when requested and also in line with the company’s processes.
• Attend any relevant training course which is set to improve knowledge on the company’s or associated applications.
• Any other task deemed appropriate.

• Applicants should ideally have a good working knowledge of ORACLE DATABASE, SQL SERVER, OS and SERVER installation.
• Knowledge in Oracle MICROS Products such as Simphony, RES, MyInventory and iCare  or will be an advantage.

• Ability to travel as needed