We are looking for a qualified Spa Therapist.
Profil:
• HSC level or equivalent, professional training and professional experience
• Recognised qualification in Aesthetics and Massage Therapy
• 2 - 3 years working experience at Reception in a Hotel Spa Environment
Responsibilites:
• Supervise the quality of the service offered to guests
• Regularly checks if clients have any additional needs and checks for satisfaction
• Handle customer complaints efficiently and reports to his/her superior
• Converse with guests to obtain feedback and suggestions for improvement
• Provide efficient products advices to guests after treatments or at any request from the guest,
• Properly handle all products, materials and equipment to avoid breakages and wastage
• Participate in inventories
• Encourage upselling
• Supervise attendance of therapists and ensure that there is complete coverage at all times during the shift
• Makes inventory of materials and equipment for stock control
• Involve in all marketing operations
• Ensure respective TMs are operating as per Quality Management System
• Ensure respective TMs are operating as per S&H regulations and policies
• Help therapists in their duties
• Ensure cleanliness of furniture, fixtures and equipment in Spa
• Ensure duties and responsibilities of Spa manager and Assistant Spa manager during their absence towards his/her tea
• Studies and evaluates Spa operations and suggests improvements
• Supervise all the specific maintenance/cleaning and set up of materials and all Spa areas.
• Ensure reception responsibilities in the absence of Receptionist / Spa Manager (invoices, consultations, reports, inventories…)