Spa Receptionist

The Spa Receptionist is responsible for providing the highest level of customer service for guests at the USpa, by providing succinct and accurate information, taking bookings, and ensuring complete guest satisfaction.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time, be called to perform any other cognate duties at the request of management.

• To greet all internal and external guests in a gracious and courteous manner
• To answer the telephone in a professional and caring manner
• To provide visits of the USpa
• To deal with all guest inquiries, and follow up on any concerns that may arise
• To ensure that the reception area including the changing rooms and relaxation garden is at all times kept clean and in an impeccable state as according to the standards of the hotel.
• To promote, sell, and book treatments at the USpa.
• To promote and sell boutique items, encouraging sales.
• To liaise with Spa Therapists to provide an excellent customer service.
• To ensure the Spa is opened and closed on a daily basis as according to the USpa standard operating procedures.
• To provide a courteous and motivating service to all guests.
• To complete the daily last Beverage Service according to SOP’s before USpa is closed.
• Adhere to the grooming policy, code of conduct and any other policy related to the department and the hotel.
• Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy 
• Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.
• Participate in trainings as and when requested by Management.
• Maintain grooming as per standards at all times