Spa, Fitness & Wellness Manager - Le Suffren Hotel and Marina

Be responsible for the daily running of the Spa/Gym and for the overall supervision of the Spa/Gym team to deliver an outstanding service to the customers.

Core Responsibilities

• Be responsible for the daily running of the Spa/Gym and for the overall supervision of the Spa/Gym team to deliver an outstanding service to the customers.
• In line with the Marketing Department, develop creative strategies to stimulate sales, promote the business and the brand.
• Achieve budgeted revenue, membership targets and financial goals for the year.
• Monitor expenses and monitor opportunities to manage operational costs and boost the bottom line.
• Fully coach, train and lead the spa/gym team.
• Guide business decisions by remaining updated of Spa industry trends.
• Implement full spa product list and services in accordance with seven colours and Indigo standards, ensuring that customer needs are always being met.
• Check that equipment is always in good working order.
• Manage inventory and develop procedures for inventory control.
• Be fully responsible for the compliance to health and safety, sanitation, as well as all Management systems in place.

Desired Profile

• Diploma in Spa Therapy
• At least 3 years solid experience as Spa Manager in a 4 star Hotel
• Excellent verbal and written communication skills (both English and French)
• Excellent interpersonal, organisational and time management skills.
• Dependable with the ability to work a flexible schedule
• Leadership skills & ability to manage both individual and team performance
• Customer driven with a strong business acumen
• Excellent grooming
• IT literate with a sound financial knowledge
• Capacity to be proactive and creative