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Spa Coordinator

  • Flacq
  • 10,000 - 20,000
  • Permanent
  • Added 16/06/2017 
  • Closing 24/06/2017
  • Girish BOYRAMBOLI
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Description

To ensure the day-to-day operations at the Spa Reception and oversee that all common areas runs effectively and efficiently. Contributing to creating a warm, friendly and professional atmosphere to welcome guests. Providing high standards of professionalism, conduct and customer care.

 

  • Actively participates in the provision of excellent service to guests.
  • Makes every client who enters the Spa feel welcomed and at ease.
  • Actively promotes and carry out Spa visits followed by a guest consultation.
  • Maintains a high profile with guests, advises customers on the various and appropriate Spa tariff and treatment program.
  • Maximises bookings, while ensuring each guest receives the highest standard of care and attention at all times, and encouraging them to return.
  • Converses with guests to obtain feedback and suggestions for improvement.
  • Regularly updates guest history and guest profile records.
  • Handles customer complaints efficiently through appropriate interaction and/or referral to the Lead Spa coordinator.

 

LUX* Belle Mare

LUX* Belle Mare

 

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