Service Desk Specialist
- Plaine Wilhems
- Not disclosed
- Permanent
- Added 03/08/2017
- Closing 02/09/2017
The Service Desk Specialist ensures good customer service relationship for the client mobile fleet within his/her perimeter in accordance with the company's procedures and with a constant concern for customer satisfaction.
Knowledge and abilities required :
- Excellent communication skills both written and spoken
- Customer Relationship Management.
- Excellent customer facing skills
- Good time management, and organisational skills
- Team work, use of a team approach to solve problems when appropriate.
- A determination to process tasks according to pre-defined processes is essential.
- Ability to build relationships with peers and management levels and customers.
- Proactive, self-motivated and determined attitude.
- Flexibility in terms of working hours. (24x7 contract)
- Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate
- Results orientated, and problem solving skills.
- Willingness to learn and expand knowledge
- Incident resolution
- Problem analysis and problem solving
- IT Knowledge would be an advantage
Working hours: 40 hours per week (excluding 1 hour lunch break). 24/7 contract – may work on French Business Hours depending on the nature of the activity.
Benefits: Medical insurance, Pension, Meal Allowance, Transportation
Qualifications & Experience:
Degree Holder
1 to 2 years working experience in Customer Service sector