Senior Travel Consultant

To man the agency counter Follow-up on confirmations and reservations of airline bookings

RESPONSIBILITIES:

-To man the agency in an effective manner by coordinating travel arrangements and dealing with complaints from customers.

- Follow up on confirmations and reservations with a view to maximise sales for the agency 

- To train Junior Travel Consultant, plan and manage trips and special projects

- To act as sales facilitator for Comptoir du Monde Ltd at all times

-To be up to date on the airline regulations, current affairs and daily price market

- To assist Comptoir du Monde Ltd in their sales effort in a proactive manner with the highest level of service, courtesy and professionalism

- To assist customers on travel information such as visa and health fomalities

- To keep customers up to date and informs them about the trip

- To attend to enquiries and reservations from customers; to prepare quotations as per standards in a timely manner and to liaise with all airlines to clear waitlists, update queries, firm-up reservations, etc

- To provide the best available fares in the clients' interest

- To keep client profiles and be familiar with any special needs, requests and any frequent flyer rewards that have been accrued.

- To prepare weekly sales reports for management

- Process refund and do follow up accordingly

- Attend to reservations and ciunter duties such as airline ticketing, hotel accomodations, transfers, handle travel insurance and car rentals for the clients and issue couchers for the auxiliary services

- Do online bookings for holidays packages using IT skills

EXPERIENCE & Qualifications:
- Diploma in IATA
- Computer literate and well conversant with Amadeus
- Be able to work under pressure

- Willing to work odd hours
- Good interpersonal and communication skills in English and French

- Well organised and disciplined