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Senior Client Executive

  • Plaine Wilhems
  • Negotiable
  • Permanent
  • Added 31/08/2017 
  • Closing 16/09/2017
  • Adecco

Description

Adecco is an International HR and Consultancy firm. Our client, a fiduciary company, is looking for a Senior Client Executive.

 

Our client, a fiduciary company, is looking for a Senior Client Executive.

Reporting to the Team Leader, the successful candidate will be responsible to attend to client queries in a timely manner with a high service standard ensuring ownership through to completion.

Main responsibilities:

  • Responsible for a portfolio of clients and acting as the direct point of contact;
  • Ensure a timely, precise and high-quality service delivery to all clients;
  • Ensuring compliance with anti-money laundering procedures, working closely with compliance team for the proper due diligence in gathering all the necessary data and information for a full new client review;
  • Attend to corporate secretarial functions;
  • Drafting of minutes/resolutions;
  • Prepare and organize board documents efficiently and in a timely manner;
  • Attending board and other meetings as required;
  • Instructing payments, statutory filings/returns and ensure a timely delivery
  • Proactively resolve clients moderate to complex issues and escalating as required;
  • Responsible for incorporation of client entities; 
  • Liaise with external parties such as bankers, auditors, lawyers and regulatory bodies;
  • Liaise with related authorities for permits and licenses;
  • Build and maintain good relationship internally with juniors, peers and line manager;
  • Coach junior members of the team in all areas of their work;
  • Maintaining proper and complete file for each client – physical as well as on the system;
  • Daily and effective input on timesheet or any time management system;
  • Attend client meetings with Team Leader/Manager as and when required;
  • Ensure that necessary filings as per the legal and regulatory framework are made within the prescribed deadline;
  • Ensure that the required information is uploaded and updated on the relevant internal systems in place;
  • Ensure that invoices are prepared by the finance department on time;
  • Prepare client invoices as part of the billing process;
  • Ensure compliance of portfolio with applicable legal framework;
  • Familiarize and adhere to internal policies and procedures;
  • To identify training needs of team members and provide relevant training to subordinates;
  • Any other cognate duties that may from time to time be required which are appropriate to the role and business requirements.

Qualification:

  • Either a Degree in Law and Management or a Professional qualification (ACCA/ICSA/STEP).
  • 2 years’ experience in a similar position; 
  • Good Knowledge of legal & regulatory framework;

Candidate profile:

  • Proficiency in Microsoft Word, Excel & PowerPoint;
  • Very customer focused;
  • Good problem-solving skills;
  • Accurate and methodical, with great attention to detail;
  • Excellent written and verbal communication skills
  • Ability to draft effective communications (emails, letters, memos, etc..) with good grammar, spelling & proofreading skills;
  • Strong organizational and multi-tasking skills;
  • Ability to work in a dynamic, demanding, high-pressure environment;
  • Exceptional organisation and time management skills;
  • Good judgement and decision-making skills;
  • Ability to meet deadlines; extremely organised with the ability to prioritize and multi task; 
  • Ability to maintain high level of confidentiality.

Adecco Mauritius

Adecco Mauritius

 

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