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Sales and Support Officer

  • Plaine Wilhems
  • Negotiable
  • Permanent
  • Added 09/06/2017 
  • Closing 09/07/2017
  • HR Department
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Description

The mission of the Sales and Support Officer is primarily to engage with companies and on-board them with the CyberVadis solution, follow up with leads via SalesForce, providing support, guidance and satisfaction to customers with our services.

 

MISSION

  • Primarily to engage with companies and on-board them with the CyberVadis solution (Email, outbound and inbound calls)

  • Following up with leads assigned to you through Salesforce

  • Ensure the Satisfaction of companies using the solution (providing support and guidance)

  • Promoting the CyberVadis solution to international companies


CORE RESPONSIBILITIES

  • On-boarding and engaging companies undertaking the evaluation (primarily suppliers) by telephone

  • Providing support and guiding them through the evaluation process

  • Ensure that users’ expectations of CyberVadis are positive, ensuring companies’ participation and boosting response rates of campaigns

  • Participating in campaign launches, qualification of companies’ activities (prior to launching)

  • Participating in coordination of tasks and projects to improve company adoption, communication, awareness, and internal engagement processes

  • Additional responsibilities related to the function may be required

 

TECHNICAL SKILLS

  • At last 3 years experience of consultative sales or customer service in a B2B environment

  • Understanding of businesses and organizational structure, SAAS, B2B

  • Pre-Sales experience preferred but not a pre-requisite

  • Good knowledge of PowerPoint and Excel

ECOVADIS COMPETENCIES

  • Very strong oral and written communication skills

  • Team-spirit and ability to motivate

  • Strong client focus and strive for results

  • Attention to Detail and Quality

  • Able to think strategically and creatively whilst performing tasks


QUALIFICATIONS

  • A degree in a business or management related discipline, or international relations would be preferred, but applicants with other backgrounds and a demonstrated interest in IT Security will be considered

  • Must be fluent in English and another language (French, Spanish, Portuguese, Chinese, Japanese or any other)

  • Autonomous and self-driven

  • International Exposure or comfortable working in an international company

  • Willing to work in a start-up environment (it may be required to turn the hand to other tasks depending on the company needs)

  • This job description is not exhaustive. It may be required additional tasks depending on the manager requirements and the company itself

EcoVadis (Mauritius) Ltd

 

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