SPA Receptionist

JOB SUMMARY: The Spa Receptionist is responsible for the guests’ first impression of the spa and for handling their reservations and related recommendations.

DUTIES AND RESPONSIBILITIES:

• Consultation with guests regarding booking treatments. 

• Be knowledgeable in using Spa software in order to provide flawless service and an effective booking situation.  

• Management of all related billing procedures in an effective and professional manner.

• Service of welcome drinks along with the knowledge of the properties of the same as implemented in operation.  

• Management of all booking-related telephone calls.  This includes consultation with the guest on treatments and ensuring that the service experience begins at this first call. 

• Be well informed about the retail products and serve the clients request and interests with regards to the same.

• Follow up with guests regarding therapists’ product recommendations. 

• Ensure that products are prepared along with the guests billing to ensure seamless service.

• Be knowledgeable of retail products related to specific menu treatments and be able to make recommendations thereafter.

• Be knowledgeable of all your duties and follow the set guidelines Standards of Operation (SOP).   

• Handle guest complaints with a sense of ownership in a calm and solution-oriented manner.  

• Greet all clients with name recognition, a welcoming smile and a clear but soft tone of voice.  

• Always stay informed on other resort activities and actively promote the same.

• Answer all telephone calls within 3 rings in a friendly and prompt manner.  

• Be genuinely committed to clients and your fellow colleague’s care.  Take care and show ownership of the client from their arrival to their departure in the spa. 

• Keep a daily log of their visit and compile a client history after they leave.

• At all times present a healthy and well maintained appearance and proper grooming.

Interested candidates are kindly requested to apply using the link below:

http://chp.tbe.taleo.net/chp01/ats/careers/requisition.jsp?org=CONSHOTE&cws=48&rid=1775