SAP Masterdata Senior Officer

Analyse, in collaboration with business, the masterdata aspects in projects such as pricing, integrations, supply chain, interfaces with vendor and customer systems. Manage all parameters related to pricing in SAP. Implement parts price strategies etc

Main Responsibilities:

1. SAP Masterdata tasks:

• Analyse and define the masterdata aspects in business, operational or financial projects, together with business project leaders or stakeholders.
• Define masterdata project plan for specific new projects, and lead these projects towards OTIF implementation
• Follow established documentation of process, procedures and instructions
• Drive Masterdata tasks in roll-outs, dry runs and project development
• Closely monitor and ensure completeness and accuracy in Masterdata records on SAP. Suggest improvements to improve the quality, efficiency and accuracy of masterdata or masterdata utilization. .
• Keep contact with some specific suppliers in relation to their Pricelists. Communicate with business users/management on pricing issues and ensure the timely and correct upload of these pricelist
• Carry out Masterdata activities in  BIASAPS applications to ensure smooth operations of business
• As backup: Create and maintain Masterdata records (e.g: Customer, Vendor, Material, Equipment)

2. Manage Pricing in the system

• Monitor and supervise the commercial price lists update
• Ensure that prices are updated in systems (e.g. SAP, RAMOS)
• Take initiative in identifying and resolving issues around pricing
• Manage all parameters related to pricing in SAP
• Implement parts price strategies, including new pricelist for customers, after consultation with business users

3. Documentation:

• Document SAP Masterdata processes, procedures and work instructions
• Document regular problems encountered as part of SAP Masterdata tips and tricks
• Maintain, update and ensure that documentation of processes, procedures and work instructions are up to date
• Liaise with BIASAPS Project team members and business users to ensure documents related to Masterdata are accessible in SharePoint
• Promote utilisation of BIASAPS library by assisting and guiding user
• Ensure that end users have access to and use relevant Masterdata templates

4. Operational Excellence:

• Resolve assigned incident tickets as per established SLA in an OTIF manner
• Prioritise request of end user based on importance and urgency
• Proactive analysis of Masterdata tickets and propose improvements or actions to enhance ticket handling
• Promote team spirit and one team vision within and inter-departments both local and overseas

5. Customer Focus and Communication:

• Establish and drive meetings and forums with business
• Participate in execution of Customer Satisfaction Survey
• Promote verbal communication
• Conduct training for business users on Masterdata topics, and provide adequate support to business users on pricing understanding
• Before closing any non-recurring Masterdata ticket, ensure that all relevant information has been properly gathered and that the request has been successfully met as per business requirements
• Send timely reminders as per agreed SLA to requestors whereby the status is ‘Awaiting User Response’ on SysAid. For requests with no response, perform closure with defined text templates.

6. Continuous Improvement

• Driving brainstorming sessions /meetings with business process owners and key users to improve communication, awareness and service
• SAP Masterdata Database cleansing and setting up preventive checks
• Take initiative to enhance existing processes

7. Any other cognate duty

• Masterdata activities in any other application
• Any other Masterdata activity
• Any other cognate duty