Reservations Agent

JOB SUMMARY The Reservation Agent has the main responsibility to ensure that all systems and procedures run smoothly and efficiently at all times. DUTIES AND RESPONSIBILITIES: •To work in close collaboration with other Reservation Agents to make sure that all booking requests (mail, faxes, t ...

JOB SUMMARY
The Reservation Agent has the main responsibility to ensure that all systems and procedures run smoothly and efficiently at all times.
DUTIES AND RESPONSIBILITIES:
•To work in close collaboration with other Reservation Agents to make sure that all booking requests (mail, faxes, telephone calls)are replied within timely manner (24 Hours) and run smoothly.
•To provide quotation for rooms and services in the most profitable manner for the company & in the best interest of guests and deliver requested information.
•To be responsible of hotel reservation, i.e., Making and Confirming Reservations.
•To liaise with hotels to ensure proper handling of Bookings & Requests.
•To increase sales of new or additional services like Early check in, late check out, transfers, Spa, golf and any other services as decided by the company.
•To answer queries pertaining to Hotel services.
•To manage efficiently room allocation of each Tour Operators and ensure that bookings are input in system under the appropriate stock header.
•To understand and confirm booking depending on global availability of the group.
•To apply cancellation policies, Stop sales, sell and report where applicable.
•To handle properly input of all files, bookings, request ,details in the Computer system.
•To insert data information & rates properly into the Computer system.
•To up sell and cross sell in order to maximize and optimize bookings and occupancy within the group.
•To send queries for unexpected arrivals and No Shows to whom concerned.
•To manage Overbooking by proposing upgrade or compensation to clients, prior arrival.
•To monitor closely preparation of arrival passengers lists prior arrival.
•To split groups and any other market segment in the Reservation system.
•To handle customer’s request, questions
•To record and ask for guest, flight details, preferences / request/allergy etc prior arrival.
•To serve as liaison between the customers & various departments.
•To print reports and keep a good filing of correspondences.
•To ensure highest room occupancy and maximize revenue.
•To issue and follow up of Proforma Invoice to CLIENTS
•To collect and ensure that payment is well-received prior arrival for all bookings on prepayment basis.
•To liaise with credit control Department at head office in order to have a better service as regards to invoicing and debt management.
•To ask for receipt with account department and Post charges, such for rooms etc.
•To ensure that all files are handle to Account department 3 days prior arrival.
•To keep and maintain of a clean and organized working environment.
•To encourage teamwork, loyalty, and unity within the department and company.
•To develop and strengthen new and existing business relation with our partners and suppliers.
•To work as part of a team supporting the hotel by effectively coordinating & handling all reservations enquiries and bookings.
•To ensure good communications and working relationship with colleagues.
•To training of new staff within the company

JOB REQUIREMENTS:

• High School Diploma or equivalent.
• Previous guest  and reservations experience preferred
• Previous call center experience preferred
• Excellent written and oral communication skills
• Positive interpersonal skills
• Excellent listening and comprehension skills
• Must be fluent in verbal and written English and French , an additional language would be a plus
• Excellent computer and typing skills
• OTA and Direct reservation is a must.