Reservation Officer

Candidate's profile: • Professional training from Hotel School will be a plus • At least 2 years working experience • Fluent in French and English,e • Fully computer literate • Experience in customer relations with exceptional telephone skills

• Uses proper procedures to change or cancel reservations. 
• Input and process reservation correctly on WINHMS system. 
• Cooperate with the group of sales managers 
• Ensures that all paperwork; e-mailing and faxing are completed in a timely fashion 
• Is responsible for processing room reservation by fax, phone and email
• Liaising closely with internal departments on reservation requirements 
• Perform any cognate duties as may be assigned by Reservation Manager 
• Check on a daily basis the arrivals and correspondences 
• Take bookings/reservations in a timely and efficient manner from TO/clients, and manage them on WINHMS System