Reservation Consultant

RESPONSIBILITIES •Hold a minimum Higher School Certificate or any other acceptable equivalent qualifications •Have at least two years of relevant work experience •Have excellent communication and interpersonal skills •Have a positive and professional attitude •Be very customer oriented •Have ...

EXPERIENCE:

•Hold a minimum Higher School Certificate or any other acceptable equivalent qualifications
•Have at least two years of relevant work experience
•Have excellent communication and interpersonal skills
•Have a positive and professional attitude
•Be very customer oriented
•Have very good written communication skills in English and French
•Be an excellent team player
•Perform well under pressure
•Be fully computer literate
•Be prepared to work at odd hours

JOB DESCRIPTION:

• •             Deal with requests for FIT bookings & Quotes received from Tour Operators worldwide, from direct customers, Corporate companies and/or from any other source.  

  •             Promote the services of Solis ( Accommodation, transfers, excursions, weddings & golf)  for Mauritius as main destination as well as other  destinations : Rodrigues, Reunion, Seychelles, Madagascar & Maldives, when necessary and provide a constant consultancy services to our partners

  •             Negotiate with suppliers to get the best prices / special deals, as and when required.

  •             Liaise with suppliers on a daily basis, for booking of services such as; Accommodation, Transportations, excursions, weddings, golf and any other service which is requested by the customer

  •             Input & update confirmed bookings on the Reservation’s Booking System, for maintenance  of customer’s database, reservations and billing purposes

  •             Issue invoices for the customers upon  confirmation of the bookings

  •             Issue supplier’s vouchers for all confirmed bookings which should be sent to our suppliers to re-confirm services booked.

  •             For reservations which must be confirmed on Pre-payment basis, to follow-up and monitor payments in liaison with the Business Support team, as per defined procedures

  •             Deal with supplier’s contracts and special offers for Tour operators

  •             Deal with precision allotments of Tour Operators and those of Solis  Indian Ocean

  •             To do a profiling of the customer and upsell services as and when required

  •             Work closely with the Sales & Marketing Team, in promoting a personalized approach to Tour Operators account management

  •             Daily verification of arrival lists and provide necessary support to the Operations Team (Airport, Customer Care, Planning) when required

  •             Any other business related to reservation activities