The Reservation Agent will be responsible of handling and assisting communication from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax or through a central reservation system thereby creating and maintaining reservation records.
Qualifications:
- At a least Higher School Certificate
Experience: A minimum of 2 years of working experience as Reservation Agent
Other Requirements:
- Process reservations by mail, telephone, fax or central reservation systems referral.
- Process reservations from the sales office, other hotel departments, and travel agents.
- Ensure that you are knowledgeable about and updated on rooms available as well as their location and layout.
- Learn the selling status, rates, and benefits of all packages plans.
- Ensure that you are aware of the credit policy of the hotel and how to code each reservation.
- Create and maintain reservation records by date of arrival and alphabetical listing.
- Determine room rates based on the selling tactics of the hotel.
- Prepare letters of confirmation.
- Communicate reservation information to the front desk.
- Process cancellations and modifications and promptly relays this information to the front desk.
- Understand the hotel's policy on guaranteed reservations and no-shows.
- Process advance deposits on reservations.
- Track future room availabilities on the basis of reservations and help develop forecasts for room revenue and occupancy.
- Prepare expected arrival list for front office use.
- Assist in preregistration activities when required.
- Monitor advances deposit requirements.
- Handle daily correspondence in a timely manner
- Respond to inquiries and makes reservations as needed.
- Ensure that files are kept up to date.
- Maintain a clean and neat appearance and work area at all times.
- Promote goodwill by beings courteous, friendly, and helpful to guests, mangers, and colleagues.
- Be informed about areas of interest in order to target more clients in particular seasons.
- Make arrangements for clients travel programs.
- Prepare letters of confirmation and promptly processes any cancellations and modifications.