Reservation Agent (06392)

Alentaris is a Recruitment and HR consulting agency assisting organisations in meeting today’s complex human capital challenges by providing integrated solutions. Our client is in the tourism.

Responsibilities

• Respond to telephone calls, to emails and voicemails;
• Assists guest in booking reservation, by providing superior property knowledge;
• Handles online and OTA bookings;
• Audits on QPM for reservations accuracy;
• Deals with special requests, coding issues and billing requirements;
• Monitoring of pick up and cancellations;
• Reviews group pick up, assists in ensuring proper availability;
• Ensure follow up on prepayment to be received before arrival of guests;
• Answer to telephone and assists internal and external guests with requests.

Profile:

• HSC
• 2 years of experience in hotel industry with good knowledge of reservation process
• Flexible, organised and customer focus