Receptionist/Night Auditor

DUTIES AND RESPONSIBILITIES: • Undertake front of house duties and attend to the needs of guests to ensure a superb customer service experience. • Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. • Deal with guest reques ...

DUTIES AND RESPONSIBILITIES:
• Undertake front of house duties and attend to the needs of guests to ensure a superb customer service experience.
• Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
• Deal with guest requests to ensure a comfortable and pleasant stay.
• Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Responsible for accurate and efficient accounts and guest billing processes.
• To assist in keeping the hotel reception area clean and tidy at all times.
• Attend general enquiries received by phone & e-mails.
• Undertake general office duties, including correspondence, filing and switchboard, to ensure the smooth running of the reception area.
• Ensure that all reservations and cancellations are processed efficiently.
• Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
Performs duties of Night Auditor
CANDIDATE PROFILE:
• School Certificate.
• Working experience will be a definite advantage.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Excellent communication skills.
• Fluent in English and French.
• Honest and courteous.
APPLICATIONS MUST BE SENT TO:
If you have the experience, the passion and you want to start your career at Tamarina, please send your CV and motivation letter to:

The Human Resources Executive
Tamarina Golf & Spa Boutique Hotel
Tamarin Bay, 90992