Responsabilities: Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
Duties:
Responsible for the reception counter
Makes reservations, arranges registration of guests and allocates rooms to them
Presents bills to guests on their departures and collects payments
Performs related clerical and administrative duties
Performing check-ins and check-outs according to the hotel’s standard and procedures
To be responsible and accountable for the cash float of his/ her till
Exchange foreign currencies (cash/ cheques) for guests only amd perfoms any other cash/ cheque/ crdit card transactions such as paid outs, petty cash
Welcoming guest, visitors according to hotel’s standard and procedures
Doing the appropriate follow up (either in person or by phone) to any guests needs, queries, suggestions, comments and dissatisfactions
Going the extra miles in giving satisfaction to the least requirements of any VIPm guest or visitor
Qualification:
HSC/NTC3
Experience in Front Office Operation
Fluent in English and French
Pleasant Personality