Quality & Training Officer

Assist QA & Training Mgr in day-to-day operations, delivery of in-house training programmes, perform quality and food safety inspections in the property, assist and support management in handling CSR and Sustainability tasks.

MAIN RESPONSIBILITIES

Training 

• Participate in designing and implementing appropriate Learning & Development (L&D) programs 
• Maintain (L&D) material to the highest standards 
• Create awareness on guest feedbacks and ambassadors recognition programme 
• Assist in coaching and mentoring process of new comers 
• Assist in E-Learning programs for employees 
• Assist in the organisation of training courses and learning and development activities as and when required 
• Maintain excellent relationship with Training institutions, Universities, Hotel Schools 
• Assist in administrative duties pertaining to Training 

Quality Assurance (Overall Hotel Quality Standards/Food Safety/Environment Management Standards) 

• Draft quality assurance policies and procedures 
• Interpret and implement quality assurance standards 
• Document internal audits and other quality assurance activities 
• Investigate customer/clients complaints and non-conformance issues 
• Collect and compile statistical quality data 
• Assist in corrective and preventive actions 
• Identify training needs and organize training interventions to meet quality standards 
• Coordinate and support on-site audits conducted by external providers 
• Assure ongoing compliance with quality standards as per Hotel SOP

CANDIDATE PROFILE

• Bachelor Degree as a minimum qualification 
• Experience in similar position preferably in the hotel sector 
• Computer skills - Microsoft Office, (Word, Excel, Power point) essential.
• Very good command over written and spoken English & French.
• Supervisory skills / presentation skills essential.
• Previous experience on HACCP /  SOPs / Training will be preferred.
• Flexibility in handling different tasks.
• Able to prioritize workload.