Quality Assurance Officer

Company Profile: Linkopia Mauritius (ltd) is a fast growing enterprise, with a passion for Back Office and Conversion. With its mounting portfolio of business partners, Linkopia is looking for the right individual who will help the company meet its set goals.

Job duties

• Determining training needs and doing follow-up on agents to ensure what was taught in training is being put in use and abided.

• Providing feedback to employees concerning their performance.

• Achieves quality assurance operational objectives by implementing quality, and customer-service standards; identifying and resolving problems;  determining system improvements; implementing change.

• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends

• Updates job knowledge by studying trends in and developments in quality management

• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Ensures all legal standards are met

Requirements

• Good knowledge of MS Office and databases

• Outstanding communication skills

• Great attention to detail and a results driven approach

• Excellent organizational and leadership abilities

• Reliable and Trustworthy

• IT skills

• Be able to work night shifts and odd hours

• Be able to work under pressure