Porter

Tamassa is hiring for the position of Porter

Reporting to the Front Office Manager, the successful incumbent will be accountable to: 

•             Actively participates in the provision of excellent service to guests.

•             Cordially welcomes guests on their arrivals and opens car doors.

•             Converses with guests to obtain feedback and suggestions for improvement.

•             Guides guests towards service outlets as and when requested.

•             Answers telephone calls in Front Office area when requested.

•             Handles customer complaints efficiently through appropriate interaction and/or referral to the Front Office Manager.

•             Provides any required information, facilities to educational tours and to supply customers with hotel features.

•             Oversees that effective assistance is being provided to guests during check-in and check-out.

•             Ensures that maximum security is given to items left at the front office by guests.

•             Unload guest’s luggage from vehicle and fills-in and attaches luggage tags for identification.

•             Delivers luggage to guest’s room and collects guest’s luggage from his room on departure.

•             Keeps record and is responsible for all luggage and other item kept in luggage room or luggage store.

•             Help carry luggage during guests stay and room change.

QUALIFICATIONS

• NTC3 in Hotel Management

PREVIOUS PERFORMANCE

• A minimum of 2 years of working experience in a similar position preferably in a 5 star resort.

OTHER REQUIREMENTS

• High levels of integrity.
• Passionate about service.
• Creative and innovative.
• Proactive, dynamic, flexible and professional attitude with outstanding interpersonal skills and customer service skills.
• Excellent verbal and written communication skills in both English and French languages. A third language will be a definite advantage.
• Willingness to work during odd hours, weekends as well as on public holidays.
• Valid driving license is an advantage
• A clean certificate of character is a must.

 (Management reserves the right to call only suitable candidates)