Operational & Technical Support Agents

Operational & Technical Support Agents

Job Content :

• Production of contractual reports (committees & indicators);

• Update of weekly and monthly reports for different teams, including the management;

• Production and sending of contractual reports within defined SLAs;

• Optimise routine tasks and reports that might be time consuming;

• Support Level 1 for users on automated reporting: 1st analysis of questions / solicitations of users, including analysis of specifications; escalation if required;

• Report and track your activity on a daily basis.

• Act as an expert to Operation Teams in regards to all internal Tools & Processes;

• Liase with  the concerned  parties  when needed to review or redefine processes.

Requirements:

• Administration Systems
• Talend (Talend Studio)
• Process and Standards
• Customer relationship management
• Programming Skills (VBA, SHELL, CRON, PYTHON, etc…)
• Familiar with FTP, EXCEL, FLAT FILES, JIRA, MYSQL, NOTES.
• Good communication Skills ( FRENCH  & ENGLISH)
• Minimum : Degree or Diploma in IT or Computer Sciences
• 2 to 3 years in an Extranet/Internet environment

Package:

• Medical Cover
• 24/7 Insurance Cover
• Transport Facilities
•  Career  Boost
•  Atrractive Package to Selected  candidate