Multilingual moderator/animator

We need self-motivated persons who are eager to learn and will be able to make the difference and bring added value to the team.

Expat.com is looking for a Multilingual moderator/animator in order to develop and entertain our communities.

Candidates may intervene in one or several projects, such as:
- Preboarding :Help non registered user discover our sections and convince them of the usefulness of our platform, as part of their project. Assist them during the registration process.

- Onboarding : Welcome new members and accompany them in their first steps as Expat.com members. Act as a single point of contact if required.

- Members retention : Ensure our members are loyal and active on our platform; encourage them to share their experience and invest time in the community.

- Forum activation : Promote members’ participation in inactive or relatively inactive destinations. Be responsible of the development of one or several destinations and be accountable for the results.

- Destinations entertainment : Stimulate threads, launch discussions, customize messages, keep a friendly and constructive ambiance, incite people to be active on the forum

- Animators recruitment : Identify the most active members and offer them to join the Expat.com team as a volunteer. Follow-up the animators on a daily basis and ensure they fulfill their role in an adequate manner.

- Content moderation : Manage content provided by members throughout the site: validate posts or ads, moderate content, monitor the activity of several members, remind members of the site’s rules, produce reports to the management team and recommend action points to improve community management.

Your profile

At Expat.com, experience and motivation are crucial.

We need self-motivated persons who are eager to learn and will be able to make the difference and bring added value to the team.

• Bilingual French/English
• Writing skills is essential. You must be able to write clear and simple content without any typo.
• Mastering an additional language would be a plus: Spanish, Italian, Portuguese

Behavioral Skills

• Diplomatic
• Patient
• Able to stand back from a conflict or a difficult situation
• Self-Control
• Client Focus
• Enjoy working in a multicultural environment

Conditions: 

- The position is based in Port-Louis, Mauritius.