Language Coach

Language Coach

Key Responsibilities:

• Identify and assess current and future training needs through customer feedbacks, ticketing tools, performance audits results, consultation with line managers

  Draw an overall and / or individualized training and development plan that addresses needs and expectations

  Deploy a variety of training methods that will enrich customer interactions of teams by phone / mails / video conferences

  Participate and contribute to effective induction and orientation sessions

  Monitor and evaluate training program’s effectiveness, success periodically and report on them to line and departmental managers

  Provide opportunities for ongoing development

  Resolve any specific problems and tailor programs as necessary

  Maintain a keen understanding of training trends, developments and best practices

  Devising individual learning plans

  Producing training materials for in-house courses

  Monitoring and reviewing progress of employees through questionnaires and discussions with managers

  Ensuring that statutory training requirements are met;

  Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment

  Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups;

  Keeping up to date with soft skills developments in training by attending relevant courses, following and participate in appropriate groups on internal social networks, and going to meetings

  Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages

  Researching new technologies and methodologies in workplace learning and presenting this research.

  Requirements:

Degrees in the following fields are considered:

• Business and related areas;

• Psychology

• Information technology

• Human Resources

• Any other related

• ITIL V3 Foundation (optional)

• Certified from any other professional body (optional)

Experience gained through activities requiring leadership and motivational abilities may boost application of candidates

Excellent communication and leadership skills