LDM Specialist

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RESPONSIBILITIES
-Provide end-to-end ownership for IPVPN service orders delivered within country of responsibility within committed timeframes

-Manage several orders (small or medium complexity) in parallel as per workload capacity and is accountable for their successful delivery, on time and right first time

-Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service

-Assess service orders and develop implementation
schedules to optimize resources and components scheduling

-Place and track circuit orders with relevant local PTT and third party vendors

-Proactive tracking and monitoring of all service components until full delivery of ordered services

-Clear to commence for billing when the circuit is installed and configurations are complete and correct
EXPERIENCE
Degree/Equivalent in telecommunications field, preferred
• Project Management skills – ability to manage orders within deadlines and work under pressure.
• Excellent customer facing skills
• Fluent in both spoken/written French and English
• Sound understanding of network skills (IP / LAN / WAN /DSL
CCNA Desirable