Junior IT Desktop Administrator

Leal & Co Ltd is actually looking for a Junior IT Desktop Administrator.

MAIN FUNCTION: 

The Junior IT Desktop Administrator is part of a team of IT professionals who provide in-house support to the Group’s users. The post holds the responsibility for the installation/configuration, support and maintenance of the end user equipment and software with the objective of maintaining high user uptime and improving computing experiences through effective remote and on-site problem identification and resolution. The Junior IT Desktop Administrator works with other resources and vendors to deliver effective support services and participates in service improvement initiatives. 

RESPONSIBILITIES:

•Apply end user equipment upgrades, updates, patches and configuration changes 
•Basic Active Directory user maintenance 
•Respond to requests for technical assistance in person, via phone, and electronically through the ticket system, remote control, and email 
•Diagnose and resolve IT related hardware and software issues 
•Research questions and problems using available information resources 
•Advise users on appropriate actions 
•Log all help desk interactions 
•Administer software relevant to desktop support 
•Redirect advanced problems to appropriate resource 
•Identify and escalate situations requiring urgent attention 
•Track and route problems/requests and document resolutions 
•Stay current with system information, changes and updates 
•Be willing to work outside of the standard business hours as necessary 

QUALIFICATIONS AND EXPERIENCE:

•At least HSC 
•A Diploma in Computer Science or any other relevant qualification 
•A MCP/MCTS or an A+ Certification would constitute a definite advantage 
•At least 2 years’ experience in a desktop support position 
•Basic understanding of TCPIP for network connectivity troubleshooting 
•Strong experience in PC/Laptop/Printer/Scanner/Tablet/Smartphone installation, configuration and troubleshooting 
•Strong experience in Windows 7/8 installation, configuration and troubleshooting 
•Moderate knowledge of IOS/OSX installation, configuration and trouble shooting in a Windows environment 
•Good knowledge of mobile device configuration (Windows, IOS and Android) and mobile device management applications 
•Basic knowledge of VOIP phones configuration and troubleshooting 
•In-depth knowledge and experience supporting desktop applications, including MS Office suite, MS Outlook, multiple browsers 

SKILLS AND COMPETENCIES:

• Good Communication Skills 
• Strong Team Spirit 
• High sense of Responsibility and Commitment