IT Technician

Leal Communications & Informatics is actually looking for a IT Technician.

ACCOUNTABILITIES

• Provide initial point of contact as Desktop Services support for all users requiring assistance, guidance, or experiencing difficulties in the use of desktop equipment and applications.
• Provide user support and maintenance of peripheral devices including the maintenance and administration of an onsite spares capability for desktop scanners and printers.
• The management, maintenance and control of the logging system.
• Provide periodic MI to IT management understanding or ad-hoc instruction.
• Assist in the training and/ or induction of new members of staff specifically in the use of the Desktop tool and basic helpdesk activities.
• Work to an agreed task list, which will define on a month-by-month basis additional activities to be completed.
• Ensure that personal (and where appropriate, team) time records are accurate and complete in the relevant time recording system by the advertised deadlines for the active period

• Manage the relationship in a way, which enables the user/client to gain maximum value from the Helpdesk
• Ensure that information is correctly processed and that work complies with relevant internal rules.
• Focuses attention and resources upon meeting deadlines

• Collect and collate necessary facts, figures and opinions, using a range of sources and adds value by identifying patterns, trends and relationships in the data.
• Select the best course of action based on the available information, and accept personal responsibility for the outcome.
• Improve personal effectiveness in response to changes at work by identifying new learning and self-development opportunities that arise from the change and working towards them. 

KEY SKILLS/KNOWLEDGE

Essential:

• Excellent Team player
• Well proven verbal communication skills including conflict management
• Proven knowledge of MS Office products and Lotus Notes (mail & calendar)

Desirable:

• At least 2 years in an I.T. environment
• Previous experience in a similar role

Qualifications:

• Min HSC
• MCP/MCSA/CCNA will be an advantage
• Preferable:- Other IT professional certificates