IT Support Officer

The IT Support Officer assists and reports to the ICT Manager. Manages and provides hardware and software support to the organization. This position includes end-user support, routine maintenance, and infrastructure support.

PRINCIPAL RESPONSIBILITIES

• Monitor and assist in the configuration, installation and maintenance of the company’s IT infrastructure, providing effective support in hardware and software related issues.
• Installing and configuring computer hardware operating systems and applications;
• Troubleshooting system and network problems and diagnosing, solving hardware or software faults with minimum downtime regarding resource management.
• Provide day to day IT Support to the organization and resolving IT service request or problem related to IT Assets such as workstations and peripherals and managing the IT Asset Storage.
• Good Troubleshooting knowledge for Desktops/Laptops and basic level server hardware skills.
• Replacing parts as required;
• Setting up new users' accounts and profiles and dealing with password issues.
• Assist in the training and/ or induction of new members of staff specifically in the use of the Desktop tool and basic helpdesk activities.
• Responding within agreed time limits to call-outs;
• Prioritizing and managing many open cases at one time.
• Maintaining records of what work is performed (shared time sheets)
• Rapidly establishing a good working relationship with users and managers.
• Basic understanding of the Network topology & network connectivity (LAN/WAN).
• Understanding network protocols, addressing schemes and basic skills to trouble shoot network components.
• Problem solving skills, good Interpersonal skills, fast learner and good verbal & written communication skills
• Administers tools that support and facilitate the asset management process for the effective tracking and monitoring of IT assets
• Implements proper allocation and distribution of IT assets