IT Support Officer

Future Tech is a newly established company providing outsourcing facilities to our already established overseas-based clients specialising in the provision of financial services.

The IT Support Officer is responsible for the overall IT operations and provides day-to-day support to operational staffs.

The candidate will ensure that the organisation’s systems and infrastructure are running smoothly and that downtime is maintained to a strict minimum.

 Duties

·         Provide day-to-day support to staff with all IT-related matters

·         Install, Maintain and Update Software and Hardware

·         Analyse, Troubleshoot and Resolve technical issues related to systems

·         Ensure incidents and outages are resolved in a timely manner.

·         Perform RCA, document incident reports and implement preventative measures.

·         Configure, maintain and update network equipment’s (switches, routers, firewall)

·         Manage and Administer the network and resolve network issues

·         Liaising with external service and equipment providers for all IT-related matters

·         Manage the company’s IT assets

Requirements

·         Degree in IT or equivalent

·         3-5 years’ experience in a similar role in a call centre environment

·         Experience in Network administration

·         Knowledge of G Suite

·         Good interpersonal and Communication skills

·         Good Analytical and Problem Solving and Troubleshooting skills

·         Ability to work under pressure