IT SUPPORT OFFICER

IT SUPPORT OFFICER

PRINCIPAL RESPONSIBILITIES

• Monitor and assist in the configuration, installation and maintenance of the company’s IT infrastructure, providing effective support in hardware and software related issues.
  
  
• Monitor proactively the database systems to ensure secure services with minimum downtime regarding resource management
  
  
• Provide day to day IT Support to the organization and resolving service request or problem related to IT Assets such as workstations and peripherals and managing the IT Asset Storage and Database.

• Good Troubleshooting knowledge for Desktops/Laptops and basic level server hardware skills

• Basic knowledge of IP Telephony and IPT troubleshooting skills
  
  
• Basic understanding of the Network topology & network connectivity (LAN/WAN).
  
  
• Understanding network protocols, addressing schemes and basic skills to trouble shoot the network components
  
  
• Problem solving skills, good Interpersonal skills, fast learner and good verbal & written communication skills
  
  
• Administers process/ tools that support/ facilitate the asset management process for the effective tracking and monitoring of IT assets
  
  
• Implements proper allocation and distribution of IT assets