IT Officer

• Diploma-level qualification in the IT stream with strong technical background and networking skills. • A minimum of 3 years of relevant experience in IT field of a Hotel of similar standard. • Possesses excellent English, maths and Good written and verbal communication skills.

1. To provide Administration services, including:
   • contribution to technology capital & operating budgets,
   • communication point for technology issues.
2. To provide Server infrastructure management, including:
   • to assist in the planning & design of the server infrastructure,
   • to assist in capacity planning,
   • to assist in performance monitoring,
   • to assist in operating system upgrades and/or patches,
   • to assist in trouble-shooting & restoration of services,
   • to assist in system backup & recovery procedures,
   • to assist in regular backup and integrity checks,
   • to assist in virus protection management.
3. To provide network infrastructure management, including:
   • to assist in planning & design of the network infrastructure,
   • to assist in capacity planning (future growth),
   • to assist in implementation of the devices,
   • to assist in trouble-shooting and restoration of service,
   • to assist in management of 3rd party vendors.
4. To provide desk-side support services, including:
   • service outage diagnosis,
   • desktop restoration / repair,
   • coordination of repair through 3rd party vendors,
   • troubleshooting & restoration of service,
   • virus protection management.
5. To provide Systems Administration, including:
   • the creation of and maintenance user/group accounts,
   • user configuration,
   • trouble-shooting access problems,
   • completion of on-site documentation.
6. To provide high levels of service and support as per contracted Service Level Agreement (SLA).
7. To participate in property level, corporate-initiated technology implementations.
8. To maintain & promote Four Seasons core technology standards.
9. To maintain technology ‘best practices’ in respect to property systems.
10. Assist in the co-ordination of new acquisitions, openings and major projects as required.
11. To assist in developing and maintaining a core set of proactive maintenance processes which are performed on property systems
12. Provide 24/7 support for mission critical systems.

    13.To perform any other duties and tasks as assigned.