IT Assistant (1728-ITA)

Our client is seeking to recruit an IT Assistant.

Responsibilities

Assist the Head of IT in his daily duties.
Provide technical support to users of Windows XP, Windows 2X+ and Windows terminal server.
Coordinate installations, operations, maintenances and resolutions of hardware/software and network related problem.
Responsible to troubleshoot all printers issues with CISS system.
Assure security of passwords and confidential files.
Ensure that the daily backup and periodic restoration is done in a systematic manner.
Maintain security policies.
Resolve all connectivity and internal technical problems.
Maintain a close and good working relationship with outside vendors/consultants.
Assist in implementing a disaster recovery plan.
To liaise and maintain accurate records and logs of IT equipment, maintenance agreements, warranties, service records and network problems and solutions.
Train IT users on proper utilisation of our network system and its related hardware/software.
Work in close collaboration with the SAP Consultant/Support for our ERP Systems and with the HR Department for the Time Attendance Systems (Hardware/Software) and Camera surveillance Systems.
Keep update with the developments in information and communication technology and share any findings with the team.
Provide the Head of IT with regular feedback on customers complaints and queries.
Prepare and maintain manuals and policies.
Assist Marketing department in the setting-up of the company website.
To perform any other cognate duties as may be assigned by Management.