Head of Operations

Our client, an International company in the financial sector is looking for a Head of Operations

Our client, an International company in the financial sector is looking for a Head of Operations

The successful candidate will be responsible for

Main responsibilities:

• Responsible for system review and adoption to suit business and client needs.
• Responsible to guide team leaders in drafting Operations Procedures Manuals repository with contracts, detailing scope of services, description of processes, agreed reporting and maintaining a log with latest version and document status.
• Regularly liaise with internal Operations staff to assess service progress.
• Regularly liaise with existing clients to debrief on service progress and / or participate to conference calls with clients together with team leaders.
• Envision technical operational strategies that help achieving the targeted goals agreed with clients over the contract term.
• Manage and oversee the duties of the credit control team/s to ensure the accuracy and completeness of all processes and compliance with the credit policies and communication.
• Draft the Operations Procedures documents repository with Contracts, detailing scope of services, the description of processes and the agreed reporting for new clients.
• Review and analyse, together with the client, control reports to assess progress, comment trends, isolate issues and propose further actions.
• Continually review credit risk and provide guidance and support to Senior Management in the decision-making process.
• Build and maintain strong working relationships with client, demonstrating excellent communication skills and a strong level of IT literacy.

Qualifications:

• ACCA qualified or Degree in finance or financial instruments
• Experience in Accounts Receivable and Credit within several companies or have worked for a Credit Management service provider.

Candidate Profile:

• Perfect command of English and French
• Proven track record in Collections, Accounting and / or Credit & Risk Management supported by relevant qualifications.
• Demonstrated experience of working in an A/R environment in a Management, Supervisory or Consulting position.
• Exposure to credit management packages
• Familiar with Microsoft Office package and Project Management tools. Strong Project Management skills.
• Strong analytical skills.
• Know how to define and formalize client's needs.
• Sales / After-sales and Operations oriented focus.
• Ability to operate at a senior level in collaboration with diverse internal and external executives.
• Ability to operate and deliver independently without day to day supervision, to set priorities and work to own initiative.
• Excellent communication skills.