Head Waiter

RESPONSIBILITIES Supervise the quality of the service offered to guests Take guests’ order promptly and do the proper follow up Handle customer complaints efficiently and reports to his/her superior Converse with guests to obtain feedback and suggestions for improvement Present bill to gues ...

RESPONSIBILITIES
Supervise the quality of the service offered to guests
Take guests’ order promptly and do the proper follow up
Handle customer complaints efficiently and reports to his/her superior
Converse with guests to obtain feedback and suggestions for improvement
Present bill to guests and ensure that they are signed or paid and post same in WINhms
Encourage upselling
Ensure and help waiters in their duties (clearing, cleaning, “mise en place”, service)
Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation.
EXPERIENCE
SC level or equivalent, professional training and experience
At least 3 years work-related experience in F&B operation as waiter or 1 year as Chef de Rang
Fluent both in English and French, a third language would be an advantage.