HR Assistant

RESPONSIBILITIES To provide an end to end human resources administrative services across all aspects of the employee life cycle for the Woolworths (Mauritius) business. KEY OUTCOMES Responsibilities (Presentation) • Ensure adherence to HR Policies , processes and legal compliance • Provide an ...

RESPONSIBILITIES
To provide an end to end human resources administrative services across all aspects of the employee life cycle for the Woolworths (Mauritius) business.

KEY OUTCOMES
Responsibilities (Presentation)
• Ensure adherence to HR Policies , processes and legal compliance
• Provide an end to end transactional services across life cycle events and resourcing within the agreed service level agreement with stakeholders such as:
• New Hires / Terminations / Orientation – Onboarding / Learning and Development
• Payroll data changes / leave and benefits / ER & IR
• Maintain and verify data to HR System (People Soft) ensuring that the information is accurate and timely
• Assist with the preparation ,process and checking of payroll
• Administer and explain benefits to new and existing employees
• Co-ordinate and manage the recruitment process
• Maintain a high level of confidentiality
• Run or update monthly reports to ensure data integrity including leave, contractor status etc
• Assist the Regional HRBP East Africa with admin task related to the IPM and ER process
• Engage with first line managers and provide HR generalist services where required, including exit interviews with staff level employees and setting up disciplinary enquiries.
• Ensure adherence to the record management process and legislative requirements
• Upskill line management on HR Admin and all HR issues
• Demonstrate customer service
• Greets, Smiles and acknowledges the customers
• Engage with internal and external customers in a professional and ethical manner
• Deals with complaints, requests, and queries quickly and efficiently
• Takes ownership for dealing with customers problem by solving it themselves or by escalating to a manager
• Reports to their line manager any customer complaints or requests made by customers while serving them which requires line manager intervention.
• Demonstrates sufficient store and product knowledge to address customer’s needs

Performs human resources & payroll administration (Knowledge)
• Completes all attendance registers
• Prints all required reports (absenteeism, leave due to forfeit, planned leave) as per Woolworths policies and guidelines.
• Complete all payroll administration for the different payment types (e.g. salary, dismissals, leave, overtime)
• Completes HR admin reports as requested
• Ensures new appointments have been completed and submitted
• Ensures all termination (dismissals, resignations, retrenchment, deaths) documentation have been completed and submitted
• Ensures correct transfer documentation been completed for all internal transfers (copy of transfer letter on file in receiving store)

Accurate HR reporting (Cross Selling & Service)
• Complete weekly / monthly HR reports as required
• All training registers and completed and filed
• Share and unpack HR monthly reporting feedback in the relevant


Maintain all Systems, Methods & Procedures (Knowledge)

• Ensure timeous submission of all HR related document to the relevant stakeholders
• Perform a quarterly HR standstill (mini audit)

Minimising shrinkage (Knowledge)

• Reporting acts of dishonesty related to shrinkage and fraud to your line manager
• Understand an apply all red flag processes and policies and procedures

Demonstrates personal leadership (leadership)

• Demonstrates self-discipline with regards to attendance, dress code, hygiene and timekeeping
• Attends/is informed of the team meeting to know the day’s / weeks focus

COMPETENCIES


Technical & Functional • Understanding and the impact of labour relation, pension fund (NSSF), Medical Aid, Tax act, Employment act, Renumeration order and other applicable HR related laws for the country.
• Good computer literacy skills- Excel, MS Word, PowerPoint and Outlook
• Working knowledge of retirement, medical aid engagement process
• In-depth understanding of process policies and procedures
• Passion for working in a service and people orientated role
• Analytical ability and excellent attention to detail
• Excellent relationship builder and strong team player
• Ability to work under pressure and to work additional hours when required
• Innovative, high energy and tenacious
Personal Leadership • Systematically plans and organizes work using goal setting or targets
• Creates work schedules according to operating procedures in order to achieve the results required of the business unit
• Manages and structures time effectively
Detail orientation • Awareness of business unit goals and required work standards
• Checks that work is done according to due processes and work standards to ensure that quality and productivity standards are met
• Minimizes errors
• Focusses on details and is thorough in execution
Customer service orientation • Displays a positive attitude when relating to customers
• Demonstrates an awareness and willingness to respond to customers in order to meet their needs, requirements and expectations
Honesty and reliability • Possesses and adherence to high professional standards and principles
• Maintains honesty and fairness
Persuasion • Convinces others by creating an impact
• Communicates in a manner that is convincing and that influences someone to act in favour of a recommendation
Communication • Expresses self clearly in an understandable manner verbally and in writing
Decision making • Examines the options available
• Forecasts the outcomes and impacts of each option and determine which option is the best for a particular situation
Numeracy and literacy • Possesses mathematical and language skills needed to cope with everyday life
• Able to compute simple mathematical tasks and equations
• Able to read, write and understand commonly used language
Role models the Woolies values • Quality and Style “Deliver the best”
• Value “A simple and fair deal”
• Service “Think Customer”
• Innovation “Discover the difference”
• Integrity “Do what you say you will do”
• Energy “be passionate and deliver”
• Sustainability “Build for a better future

EXPERIENCE
• 3-5 years relevant HR administrative environment preferably in a retail environment would be an added advantage