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Guest Relations Officer (Russian Speaking)

  • Flacq
  • 10,000 - 20,000
  • Permanent
  • Added 13/09/2017 
  • Closing 22/09/2017
  • Girish BOYRAMBOLI
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Description

To provide a warm welcome and personalised service to guests, and handle guests’ requests for information and services during their stay, whilst promoting the facilities and services offered at the Hotel

 

  • Actively participates in the provision of excellent service to guests.
  • Welcomes guests in a friendly and professional manner, presents them with a cold towel and offers them a drink, and accompanies them to their room.
  • Ensures that hostesses of respective children’s club meet children.
  • Meets guests upon their departure.
  • Provides any necessary assistance to guests with special needs.
  • Interacts with guests on a daily basis, listens to their requests and feedback during their stay and takes initiative to achieve service excellence.
  • Handles customer complaints efficiently through appropriate interaction and/or referral to the Guest Relations Manager.

 

LUX* Belle Mare

LUX* Belle Mare

 

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