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Guest Relation Officer

  • Savanne
  • 10,000 - 20,000
  • Permanent
  • Added 14/09/2017 
  • Closing 14/10/2017
  • Mr Manil Jheelan

Description

- Welcoming guests in a friendly and professional way - Addressing and escalating customer complaints - Providing information about facilities, programs and other services

 

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. taking messages)
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Requirements

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English & French; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Diploma in Hospitality Management is preferred

Heritage Golf Club

Heritage Golf Club

 

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