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Front Office Assistant

  • Savanne
  • Not disclosed
  • Permanent
  • Added 09/06/2017 
  • Closing 09/07/2017
  • Human Resources Executive

Description

RESPONSIBILITIES Offer guests a friendly and efficient service at all times and operates the telephone system as per standards. • Take part in training and implement accordingly • Keep superior informed about all unusual matters concerning any plans affecting his/her area • Handle all incoming, ...

 

RESPONSIBILITIES
Offer guests a friendly and efficient service at all times and operates the telephone system as per standards.
• Take part in training and implement accordingly
• Keep superior informed about all unusual matters concerning any plans affecting his/her area
• Handle all incoming, outgoing calls
• Follow-up on all Guests requests and complaints and provide feedback
• Assist Guest in dealing with foreign currencies
• Ensure proper delivery of all messages to Guests through porters
• Arrange with porter for collection of luggages upon departure of Guests
• Arrange whenever necessary, transport for Guests to airport
• Prepare check-in & check out procedure for all guests
• Keep Guests updated on all relevant information
• Operate the telephone system
• Prepare guest’s invoice and receive payment for settlement of accounts before checkout
• Prepare daily statement of revenue and submits cash together with all relevant documentation to night auditor
• Handle cash float and keep records of all transactions with respect to the central safe
• Ensure that all telephone charge slips are transmitted to cashier
• Follow-up of all procedures
• Transfer information from registration cards to system and classify them

EXPERIENCE
Fluent both in English and French, a third language would be an advantage


Heritage Le Telfair Golf & Spa Resort

Heritage Le Telfair Golf & Spa Resort

 

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