Experienced Customer Onboarding Agents- English & French Speaker

EcoVadis, leader in Sustainability Ratings, is looking for experienced Customer Onboarding Agents to provide top-notch services to our clients ranked among Fortune-500 firms worldwide. In exchange for your hard work, we offer attractive packages, stability, office hours, work-life balance…

JOB DESCRIPTION

• Provide support to international and domestic clients and suppliers participating in EcoVadis international sustainable development evaluation campaigns.
• Ensure participation and engagement by assisting suppliers throughout the entire evaluation process via telephone and email customer service platform.
• Advise suppliers and clients as a product expert and provide timely and accurate assistance. Provide technical support and ensure adequate information is available.
• Collaborate with EcoVadis internal departments to manage and solve queries efficiently and effectively. Research and implement solutions for constant improvements within the EcoVadis support structure.
• Assist with a variety of internal projects based on the needs of the organization. Liaise with international colleagues regularly to assist and add value to the EcoVadis global mission.

QUALIFICATIONS

• Minimum HSC
• Minimum 3 years working experience dealing with international clients over the phone e.g. Call Centre, Customer Care, Debt Collection, etc.
• Fluency in English and French (oral & written) is a must. Additional languages will be a plus.
• High proficiency in Excel and Power Point.
• Customer-oriented and quality-focused approach to work.
• Good communication, interpersonal and influential skills.
• Ability to work well in an international start-up team environment.