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Executive Housekeeper

  • Black River
  • Not disclosed
  • Permanent
  • Added 02/06/2017 
  • Closing 01/07/2017
  • Mrs Jinny Marday

Description

• Diploma or BSC in relative field from a recognized institution • Minimum 8 Years of experience in hotels • Computer literacy including hotel management system • Fluent in English and French both written and spoken, a third language would be an advantage

 

Capability:

  • Assists superior / HR in conducting selection, recruitment and promotion of respective team members
  • Conduct Performance Appraisal and identify necessary training measures of respective team members
  • Together with HR develop and implement formal training plans for the Department: Identify departmental trainers, assign training responsibilities and meet with departmental trainers monthly
  • Makes recommendations to Superior on team members’ matters and promotions
  • Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
  • Act as a coach: Ensure that on the job training is conducted on a regular basis

Customer:

  • Coordinate & supervise activities in his/her department.
  • Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
  • Ensure that respective team projects a warm, professional and welcome image
  • Handle and monitor of guests complaints and the relevant follow up action required
  • Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
  • Interact regularly with guest to obtain feedbacks for improvement

Finance:

  • Manage Roster
  • Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
  • Establish cost management plan
  • Manage his department as independent profit centre
  • Ensure monitoring and control of inventory

Process:

  • Ensure respective TMs are operating as per Quality Management System
  • Ensure respective TMs are operating as per S&H regulations and policies
  • Ensure briefings have been done to all TM
  • Manage and control all areas of housekeeping, including laundry, guest rooms, public area and parts of the back of house and studios
  • Establish in line with the quality manager of all quality procedures and follow-up

Heritage Awali Golf & Spa Resort

Heritage Awali Golf & Spa Resort

 

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