English speaking Call Handler

RESPONSIBILITIES o Organising assistance and process claims in accordance with service standards o Processing priority cases as determined by the management o Ensuring the system is accurate and up to date at all times o Ensuring that any complaints are responded to promptly by taking owners ...

RESPONSIBILITIES

o Organising assistance and process claims in accordance with service standards

o Calls Handling

o Processing priority cases as determined by the management 

o Ensuring the system is accurate and up to date at all times
o Ensuring that any complaints are responded to promptly by taking ownership and responsibility of customer enquiries efficiently
o Escalating issues and complaints to superior
COMPETENCIES
o SC/HSC
o Good level of spoken and written English
o Computer literate with a good level of typing skills
o Previous experience within a call center and/or across different shift patterns is desirable, but not essential.
o An excellent communicator, capable of influencing and asserting opinion at all levels.
o Ability to demonstrate a highly professional work ethic.
o A high degree of drive and commitment is a must in this challenging role.

BENEFITS
o Attractive salary
o Monthly performance incentives
o Transport facility all around Mauritius
o Training period paid as working time
o Insurance plan and pension scheme
o 24 hours Personal Accident Insurance
o Working Hours/ on a rotation system (5 days work)
o 9 Local Leaves during the first year of service


If you are the right candidate, please send us your curriculum CV and motivation letter with ref: English speaking Call Handler

For further information please call on 811 1100 or 800 1700(Tollfree).