Desktop Support - 1725-SD3

Our client is launching its operations in Mauritius and is Europe's leading independent provider of IT infrastructure. The company is looking for dynamic candidates who speak French fluently and who are interested to work in an IT-related environment.

Responsibilities:

Budget Control
. Look for innovative ways to deliver service at a reduced cost

Main Responsibilities:
Technical:
. Microsoft certified with future accreditations being planned for, and must be committed to writing exams for any course paid for by the company
. Experience with remote control technology;Dame ware, VNC,SCCM, Remote Desktop, Remote Assistance, ILOs, RIBs, RSAs etc
.Experience in desktop operating systems;2000 and upward
. Experience in common client applications; MS Office, Citrix client, VPN clients, MS Outlook
. Experience in supporting server /desktop operating systems; 2000 and upward
. Experience in Active Directory, Group Policy, DNS, DHCP, DFS a clear advantage
. Experience in Anti-Virus Symantec and other client security products a clear advantage.
. Be in a position to be cross trained within the team.
. Must actively participate in the PASS12T strategy.
. Troubleshooting skills.

Profile:

. HSC
. ITIL Foundation V3
. MCSE or MCITP
.WARE, SCCM. Windows 8
. Good communication skills / fluent English speaker.
. Shows ability to work independently as well as in a team
. Committed to customer satisfaction and ownership of issues.
. Committed to share knowledge / information / experiences.
. Ability to work under pressure and apply existing knowledge to unknown areas.
. Experience in dealing with all types of users.
. Must show strong motivation to further career by going the extra mile for the team
. Happy to work remotely without any physical access to the infrastructure
. Must have documenting skills and experience
. Be willing to engage in some non technical, admin activities
. Proactive, gogetter, driven individual
. To be flexible in approach to times worked, occasionally to work over the standard shift to swap or cover for team member, to be prepared to come in earlier than normal to assist within the team if required