Customer Support Clerk

Cim Finance Ltd is currently looking for a Customer Support Clerk to work in its growing Customer Accounts Department.

Cim Finance Ltd is currently looking for a dynamic Customer Support Clerk to work in its growing Customer Accounts Department.

Purpose

Performing support tasks in the day to day running of the administration unit within customer service operations 

Responsibilities

• Perform tasks related to the general administration function of the business unit
• Coordinate and maintain customer records and relationship as and when required
• Handle inbound and outbound calls pertaining to query, complaint and general request
• Handle incoming claims and process as well as follow up on outstanding document until final case closure
• Prepare correspondence to client as a general request response or as a follow up on missing documentation
• Adhere to all policies and handle any other designated tasks as may be required